Monthly base water charges for metered accounts are according to meter size, plus charged for all water use. A typical single-family home uses a 3/4" meter. The base rates listed below are based on a 30-day billing cycle and will be prorated for the number of days in any billing period that is not 30 days.

City water meters measure water usage in cubic feet. (100 cubic feet = 748 gallons)

The following rates are subject to franchise fees.

Inside City Limits

Outside City Limits

Monthly sewer charges for all customers include a base charge to make sewer service available, plus a volume charge based on your Winter Quarter Average (WQA).

Base rates listed below are based on a 30-day billing cycle and will be prorated for the number of days in any billing period that is not 30 days.

Winter Quarter Average is the average water consumption during the winter month billing periods. For City of Bend Water Services customers, the winter months used are December, January, and February. Using winter months helps to exclude outdoor water use when calculating the monthly average output of wastewater for your household. Your Winter Quarter Average is recalculated annually in July and your new Winter Quarter Average will appear on your August bill. New City of Bend Water Services customers are set to a default Winter Quarter Average, based on a city-wide average, until their winter water usage can be measured.

If you are a new customer whose monthly water usage is less than the default Winter Quarter Average or an existing customer who experienced a qualifying event during the winter months, you may be eligible to appeal your Winter Quarter Average.

The following rates are subject to franchise fees.

Single Family Residential

Multi-Family Residential

Stormwater service charges are based on impervious surface coverage per Equivalent Residential Unit (ERU). One ERU is equivalent to 3,800 square feet of impervious surface coverage*, which is the average amount of impervious surface for a single-family residence in Bend.

*Impervious surface coverage is defined by the City of Bend as: A hard surface area that either prevents or retards the entry of water into the soil mantle. Common impervious surfaces include: building roofs, walkways, patios, driveways, parking lots, concrete or asphalt paving, gravel roads, and packed earthen materials.

Stormwater Monthly Charge

$8.16 per ERU

Monthly charges for the Transportation Fee are charged to residential accounts within city limits to contribute to the operations and maintenance of the City transportation system.

The rates listed below are based on a 30-day billing cycle and will be prorated for the number of days in any billing period that is not 30 days.

Single Family Residential Monthly Charge

$10.50

Multi-Family Residential Monthly Charge

$7.75 per unit

Monthly base water charges for metered accounts are according to meter size, plus charged for all water use. The base rates listed below are based on a 30-day billing cycle and will be prorated for the number of days in any billing period that is not 30 days.

City water meters measure water usage in cubic feet. (100 cubic feet = 748 gallons)

The following rates are subject to franchise fees.

Inside City Limits

Outside City Limits

Customers requesting bulk sales of water from a Portable Fire Hydrant Meter and Backflow Assembly Unit must apply for use permits and pay installation fee and/or daily use fee in advance of use on the City's Online Permit Center Portal. The Monthly Use Fee and Consumption Charges for use of the Portal Fire Hydrant Meter and Backflow Assembly Unit will be billed on a monthly basis for permits longer than 30 days.

City water meters measure water usage in cubic feet. (100 cubic feet = 748 gallons)

The following rates are subject to franchise fees.

Bulk Water Sales

Monthly sewer charges for all customers include a base charge to make sewer service available, plus a volume charge based on your Winter Quarter Average.

Base rates listed below are based on a 30-day billing cycle and will be prorated for the number of days in any billing period that is not 30 days.

Winter Quarter Average is the average water consumption during the winter month billing periods. For City of Bend water customers, the winter months used are December, January, and February. Using winter months helps to exclude outdoor water use when calculating the monthly average output of wastewater for your business. Your Winter Quarter Average is recalculated annually in July and your new Winter Quarter Average will appear on your August bill. New City of Bend customers are set to a default Winter Quarter Average, based on a city-wide average, until their winter water usage can be measured.

If you are a new customer whose monthly water usage is less than the default Winter Quarter Average or an existing customer who experienced a qualifying event during the winter months, you may be eligible to appeal your Winter Quarter Average.

The following rates are subject to franchise fees.

Standard Sewer Rate

If your business does not fall into a category that is considered part of the Extra Strength Program, then your sewer volume charge will be billed at the Standard rate. See below for Extra Strength rates.

Extra Strength Sewer Rates

The Extra Strength Program covers the cost involved in treating the wastewater that is discharged from businesses who generate higher than average pollutants. All non-residential users who discharge wastewater into the City wastewater system that is above the domestic wastewater maximum of 500 parts per million (ppm) of Biochemical Oxygen Demand (BOD) and 500 ppm of Total Suspended Solids (TSS) will be billed using the following Extra Strength Program rates and charges.

The monthly stormwater service charge is based on impervious surface coverage per Equivalent Residential Unit (ERU). One ERU is equivalent to 3,800 square feet of impervious surface coverage*, which is the average amount of impervious surface for a single-family residence in Bend. Where the calculation results in more than 1 ERU, the result shall be rounded to the nearest whole ERU.

*Impervious surface coverage is defined by the City of Bend as: A hard surface area that either prevents or retards the entry of water into the soil mantle. Common impervious surfaces include: building roofs, walkways, patios, driveways, parking lots, concrete or asphalt paving, gravel roads, and packed earthen materials.

Stormwater Monthly Charge

$8.16 per ERU

Fire line service charges are the fees associated with maintaining the pressurized sprinkler system that is installed in most commercial buildings. These fees are determined by the size of the fire line, as well as whether the property is located inside or outside City limits. Each individual fire line will be billed monthly, though the charges may appear as a combined total on your statement.

Inside City Limits

Outside City Limits

Monthly charges for the Transportation Fee are charged to non-residential accounts within city limits to contribute to the operations and maintenance of the City transportation system. Non-residential accounts are billed generally using square footage of any structures as a method to calculate scale.

The rates listed below are based on a 30-day billing cycle and will be prorated for the number of days in any billing period that is not 30 days.

Non-Residential Standard

Non-Residential Special Unit

The account set up fee is a non-negotiable administrative fee that is charged whenever service is initiated or transferred into the name of a City of Bend Water Services customer. It will appear on your first bill as a one-time $15.00 charge.

This charge is subject to franchise fees.

The City requires that a deposit be paid by:

• New customers to the City for water and sewer utilities
• Previous customers who have not maintained a full year of good credit
• Any previous customer sent to collections

The amount of the deposit is $125.00, half of which is billed on your first monthly bill and the other half on the following bill. After one year of good credit with the City, the deposit amount will be credited to your account. Deposits are refunded without interest and may be used to cover any outstanding amounts owing on any accounts of the same account-holder.

Appeal process without sampling and/or monitoring. Additional monitoring and/or sampling fee may apply to appeal requests.

$150.00 per appeal

This charge is subject to franchise fees.

Reclassification application without sampling and/or monitoring. Additional monitoring and/or sampling fee may apply to reclassification requests.

$118.00 per application

This charge is subject to franchise fees.

A municipal franchise fee is the "rent" that a utility company pays the city to use the right-of-way (ROW) for its lines, pipes, poles, etc. The "rent" compensates for the impact on the streets and sidewalks. These fees are typically passed on to the utility customers.

The City is the utility provider for water and sewer service so the water and sewer utilities are required to pay a franchise fee to compensate for the impact on the street and sidewalk system from installing and repairing the water and sewer lines, which are typically in the right-of-way.

Per City Council ordinance, garbage franchise fees collected are allocated to street maintenance or other purposes that benefit the City administered right-of-way while water and sewer utility franchise fees were historically designated by Council to the Transportation Construction Fund to fund transportation projects.

25% of the water and sewer franchise fees are allocated to the Accessibility Construction Fund to fund accessibility improvements, and 75% are allocated to the Transportation Construction Fund to fund transportation improvements. All other franchise fees are allocated to the General Fund as discretionary revenues.

The current franchise fee is 6%, assessed against all water and sewer revenues, excluding deposits, for customers residing within the City of Bend.

Late Notice Fee

$10.00

This charge is subject to franchise fees.

Water Service Delinquency Base Fee

When water utility services are discontinued for non-payment, the total bill plus all delinquent fees must be paid in full before service can be restored. For service restoration after normal business hours, an additional after hours service fee will be charged (see below).

$80.00

This charge is subject to franchise fees.

Water Service Delinquency After Hours Fee

This fee is charged for same-day restoration of water service if restoration occurs during non-business hours (5 p.m. to 8 p.m. on weekdays, 8 a.m. to 8 p.m. on weekends or holidays). Service restoration is not available between the hours of 8 p.m. and 8 a.m. on any day.

The water service delinquency after hours fee is in addition to the water service delinquency base fee.

An After Hours Service Agreement (“promissory note”) may be required in order to reinstate or establish water service outside of normal business hours. No payments will be accepted by field personnel.

$100.00

This charge is subject to franchise fees.

Sewer and/or Stormwater Delinquency Fee

$20.00

This charge is subject to franchise fees.

Returned payment fee.

$35.00

Same day service is a water turn-on or turn-off that was not scheduled in advance (other than emergency or payment for shut-off).

Regular Business Hours

Regular business hours are 8 a.m. to 5 p.m. on weekdays (excluding most major holidays).

$50.00

This charge is subject to franchise fees.

Non-Business Hours

Non-business hours are 5 p.m. to 8 p.m. on weekdays and 8 a.m. to 8 p.m. on weekends or holidays. Service changes are not available between the hours of 8 p.m. and 8 a.m. on any day.

$100.00

This charge is subject to franchise fees.

Turn-on or turn-off for scheduled repairs.

If you need your water turned off due to an emergency situation, please contact 541-317-3000, ext. 2. For serious emergencies that threaten life or health, call 911.

Regular Business Hours

Regular business hours are 8 a.m. to 5 p.m. on weekdays (excluding most major holidays).

$40.00

This charge is subject to franchise fees.

Non-Business Hours

Non-business hours are 5 p.m. to 8 p.m. on weekdays and 8 a.m. to 8 p.m. on weekends or holidays. Service restoration is not available between the hours of 8 p.m. and 8 a.m. on any day.

$100.00

This charge is subject to franchise fees.