Tips when Calling 9-1-1

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Every year, the Bend Fire Department responds to over 8,000 calls for assistance --that is nearly one per hour, or 21 calls per day average.

Most of these calls are responded to in less than eight minutes. Here are some ways you can help the fire department help you during an emergency. 

Click here to download a PDF version of this information.
Calling 911
© 2013 Grandview, Iowa 

Only call 9-1-1 to report any situation requiring immediate response of police, fire or emergency medical personnel. Those include:
  • A fire
  • A serious crime
  • Any serious medical condition
What the 9-1-1 Operator Will Need to Know:
  • The type of emergency
    o Is there a threat to life or property?
    o Are you or someone else the victim of a crime?
    o Do you have a police emergency?
    o Do you or someone else have a medical emergency?
    o Do you need the fire department?
  • Address of the emergency
  • Phone number you are calling from
Other tips that help emergency responders after you have called 9-1-1:
  • Stay calm, speak clearly, and be prepared to answer questions, receive instructions and stay on the phone until you are told to hang up!
  • Make sure your address is visible from the street--in the dark!
  • If you have security bars on your windows, make sure they are fitted with inside quick releases.
When emergencies happen in your neighborhood, public safety agencies can use the 9-1-1 database to call your home to let you know the nature of the emergency and what to do. But what happens if you don't have a home phone and only have cell phone service? Now, thanks to a regional investment in a new software system, you can register your cell phone or voice-over IP (VolP) systems to receive such emergency notifications. Register your cell phone with Deschutes County 911 here.

(Information provided in part courtesy of the City of Phoenix (AZ) Fire Department© 2013)