Billing, Records & Ambulance Rates

Press Enter to show all options, press Tab go to next option

Billing Information or Questions

Kindra Harms, Ambulance Billing Program Manager, City of Bend Fire Department

Phone: 541-322-6318 | Fax: 541-693-2166

All non-emergency Oregon Health Plan (OHP) transports that take place during business hours must be pre-approved and assigned by a caseworker with the Cascades East Ride Center before the transport can take place.

Billing Questions Contact Us Form (link under construction)

Ambulance Payment Plan

A minimum payment of $25 must be received by the monthly due date.  Invoice balance must be paid in full within one year from date of service.  Please contact Jake Orey at 541-385-6682 to establish a payment plan.

Request for Medical Records

Ruth Castellanos, Ambulance Billing Specialist, City of Bend Fire Department

Phone: 541-322-6382 | Fax: 541-693-2166

Please note proof of identity or subpoena will be required prior to medical records being released.  Additional requirements may be needed if patient is under 18 years of age or deceased.

 Ambulance Rates

Type of Service

Base Rate In-District

Base RateOut-of-District Plus Per Mile Rate
Advanced Life Support (ALS) $1,038.00 $2,076.00 $13.76/mile
Basic Life Support (BLS) $ 874.00 $1,748.00 $13.76/mile
Medical Transport Team (MTT)
*Inside Ambulance Service Area (ASA)
$ 546.50 $1,093.00 $7.75/mile
Medical Transport Team BLS or ALS rate outside ASA based on level of care.
Patient flown
*with no patient transport in ambulance
$ 519.00 $1,038.00
Patient flown and is moved in an ambulance to a landing zone $1,038.00 $2,076.00 $13.76/mile
Non-Transport $ 125.00 $ 125.00
Walk In $ 125.00 $ 125.00
Event Ambulance Standby $ 185.44/hour $ 185.44/hour
Ambulance standby in relation to a transport $ 75.00 after first hour

$ 75.00 after first hour

System Abuse Charge After 3rd Abuse $ 252.50 per abuse $ 252.50 per abuse





Vehicle Extrication Training 2