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Lobby Hours:

Phone Hours:
Monday through Friday
9:30 a.m. - 12:30 p.m.
1:30 p.m. - 5 p.m.

Closed most major holidays.

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639 NW Franklin Ave
Bend, OR 97703


Utility Forms

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Automatic Payment (Bank Draft) Authorization Form
The City offers the ability to have your utility bill(s) automatically deducted from a checking or savings account. It is easy, and it saves you time and money. There is no longer a need to write a check and send it to the City. You will still receive your regular monthly utility bill, indicating the amount to be drafted from your bank account. Bank-draft dates vary. For your specific bank draft date, please call Utility Billing Customer Service at (541) 388-5515. It can take up to two months for your automatic deduction to begin.


Landlord Agreement Form
Landlord Agreements revert utility billing back to the property owner until an account is opened in the name of a tenant. For questions about landlord agreements, please call (541) 388-5515. Click title above to download form.

Sewer Discount Program (Senior or Disabled)
The City offers reduced sewer and stormwater rates for senior citizens over the age of 62 or above and disabled persons may be eligible for a reduction on the sewer charge if their household income qualifies, please see the Reduced Sewer and Stormwater Rate application for further information. Click title above to download form.

Utility Assistance Program

City of Bend water/sewer customers may be eligible for up to $150 to be applied to their City utility bill (water, wastewater and/or stormwater charges). Sewer only customers are not eligible. In order to qualify, customers must have a delinquent balance and meet certain income guidelines. Further eligibility requirements are detailed within the Utility Assistance Program Application.

Programa de Asistencia de Utilidades

Clientes de agua/ alcantarillado de la Ciudad de Bend pueden ser elegibles por hasta $150 para ser aplicados a su cuenta de utilidades (agua, alcantarillado, y/o aguas pluviales). Clientes de alcantarillado solamente no son elegibles. Para calificar, clientes deben tener un balance moroso y satisfacer ciertas guías de ingresos. Requisitos de elegibilidad adicionales están detallados en la Aplicación al Programa de Asistencia de Utilidades. Vaya al enlace arriba para descargar la aplicación.

Winter Quarter Average (WQA) Appeals
Requests for Winter Quarter Average (WQA) appeals may be made by contacting City of Bend Billing and Customer Service Department at (541) 388-5515 or by completing the WQA Appeal Request Form and submitting it with required documentation and within 120 days from bill date where WQA change occurred, as outlined in the WQA Appeal Process instructions. Please download the appropriate request form and follow the instructions on pages 1-2:

  • Winter Quarter Average (WQA) Appeal Process and Request Form 
  • Winter Quarter Average (WQA) Winter Leak Adjustment Policy and Request From

    Leak Adjustment Request
    Requests for water Leak Adjustments may be made following the repair of a leak. Customers must make reasonable efforts to locate the leak and initiate repairs within 30 days of the City’s notification or following a noticed increase of usage appearing on monthly bills. The account may qualify for a billing adjustment after a review of the account concludes that a leak existed and that the leak had a negative impact on the amount billed. Click title above to download form.

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