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COVID-19 INFO: City closures and cancellations, resources for businesses and people.

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Lobby Hours:
LOBBY CLOSED
DUE TO COVID-19

Phone Hours:
Monday through Friday
9:30 a.m. - 12:30 p.m.
1:30 p.m. - 5 p.m.

Closed most major holidays.


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Location:
639 NW Franklin Ave
Bend, OR 97703

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Utility Rates and Charges

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Utility rates listed below are effective as of July 1, 2020.

The current City of Bend water and sewer rate structures were modified and adopted by City Council Resolution on December 17, 2014. Learn more...

Residential Rates icon.
RESIDENTIAL
RATES

Non-Residential Rates icon.
NON-RESIDENTIAL
RATES

Other Fees and Deposits icon.
OTHER FEES
& DEPOSITS


RESIDENTIAL RATES

Most utility customers in the City of Bend live in single-family residences and are charged for water, sewer, and stormwater at the residential rate. The City of Bend Utility Department considers a single-family residence to be classified as a dwelling or unit in which the water meter is not shared with any other dwelling or unit.

Multi-family dwellings are classified by the City of Bend Utility Department as multiple dwellings or units that are permanent residences and share a single water meter. This includes, but is not limited to, duplexes and other multiplexes, townhouse and apartment structures, and single-family homes that share their water meter with an ADU. These are also charged at the residential rate.

Water
Sewer
Stormwater

NON-RESIDENTIAL RATES

Commercial properties are charged for water, sewer, and stormwater utilities at non-residential rates. Depending on the type of businesses that are in operation there, a commercial property may be subject to the rates and charges associated with the Extra Strength Program.

Water
Sewer & Extra Strength
Stormwater
Fire Lines

OTHER FEES & DEPOSITS

City of Bend utility accounts may be subject to fees and charges other than base rates and usage charges. Following is a list of fees that the average City of Bend utility customer might be charged. This list is not all-inclusive.

Account Set Up Fee
Account Service Deposit
Franchise Fees
Late & Delinquency Fees
Return Check Fee
Same Day Service
Turn On/Off for Scheduled Repairs
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