Utility Billing

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Services for Water, Sewer and Stormwater

The Utility Billing and Customer Service Division's primary responsibility is to provide day-to-day customer service and billing for City of Bend water, sewer (wastewater), stormwater utilities, and to monitor taxes and other regulated activities. Our friendly staff is here to assist with your utility service accounts. You may also choose to pay and manage your account online.


Contact Us

To set up or close
an account
click here for
contact information

Pay Bill Online

Get instructions or
click here for other
ways to pay


Know Your Utility Bill

Tips on reading
your utility bill and
links to service info

Paperless Bills -

Rates and Charges

Residential Rates
Non-Residential Rates
WQA Appeals
Deposit and Charges



    Watch Video about New Billing and Rates  

 Quick Links to More Information






To set up or close a water or sewer account 
 call (541) 388-5515
9:30AM - 5:00PM (Phones off 12:30PM-1:30PM)

EMERGENCY shut off/broken pipes
(541) 317-3000 (24hrs) 

Utility Billing
(541) 388-5515
9:30AM - 5:00PM (Phones off 12:30PM-1:30PM)
639 NW Franklin Ave.
Open for walk-ins 9:30AM-5:00PM

 Email - Please allow two business days for a response:
Mail In Payments Only

Remittance Address:
PO BOX 34533
SEATTLE, WA 98124-1533



New Service Line/Construction
If you are building a new home, call (541) 388-5528 for building permits
and new service line information

Important Reminder 
Call Before You Dig - Utility Notification Center (Dial 811)