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The areas of responsibility that fall under the Finance Department include: utility payments and billing; accounting; municipal court; accounts payable; payroll; ambulance billing; city budgeting and financial reporting.

We hope this finance section offers you the convenience and ability to review your accounts, access forms, and answer questions at any time of the day. Of course, we are always happy to help our customers either in person or over the telephone.

Pay your Utility Bill
or call our Customer Service Center at (541) 388-5515.

For City of Bend utility billing questions or changes that do not require immediate assistance you may email us at utilitiesonline@bendoregon.gov. Please allow two business days for a response.

Finance Department Vision Statement

The City of Bend's Finance Department will provide excellent customer service focusing on fiscal responsibility, transparency, integrity, and harmony.

Mission Statement

The Finance Department strives to be the standard of excellence in the development and implementation of innovative programs and  processes. In the spirit of service, professionalism, and dedication, we pledge to provide accurate, clear and complete information to support city departments and the community.


Finance Department Values

Communication - We are active listeners; respectful, honest, and compassionate at all times. We commit to useful, informative, clear, and concise two-way communication with both the public and out team members.

Excellence - We aspire to provide the highest level of accuracy. We anticipate the needs of the community and offer proactive solutions. We hope to influence others to be excellent and lead by example.

Accountability - We are accountable for ourselves and our department, and strive to grow and learn from our experiences. We hold ourselves to the highest standards of moral and ethical conduct as faithful stewards of the public resources entrusted to us.

Development - We personally commit to continuous improvement and professional growth. We will continue to challenge the status quo, share information and look for opportunities to revise processes as we develop best practices.

Teamwork - We aim to make decisions collectively and in the best interest of the City. We value diversity and will rely on, support, and collaborate with our co-workers, colleagues, and community members.


For general water, wastewater or stormwater billing questions, please call:

Phone: (541) 388-5515

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