The City of Bend is updating and replacing its current permitting software. The project will improve efficiency and consolidate multiple software systems into one new system, called the Online Permit Center. Visit the Permitting Software Replacement Project webpage for the most up-to-date information.

The following programs will be encompassed in the new Online Permit Center software system:

• Business Registrations
• Business Specialty Licenses (Short Term Rentals, Marijuana Businesses, Vehicle for Hire, Sidewalk Café, Sidewalk Vendor, Portable Signs, etc.)
• Building Permits
• Planning/Land Use Applications
• Engineering Permits
• Sign Permits and Temporary Sign Registrations
• Development Agreements and System Development Charges (SDCs)
• Special Event and Noise Variance Applications
• Fire Prevention Requests and Inspections
• Code Enforcement Complaints
• Contractor Registration
• Pre-Qualified Contractor Program (for performing work in the public right-of-way)
• Transient Room Tax and Franchise Fee Remittances

• ePlans for electronic plan review    
• Naviline, Sungard, HTE for permit maintenance and tracking, and property information            
• Click2Gov for online credit card payments    

The City began work on the Permitting Software Replacement Project in 2016 with an RFP process to select the best software and then negotiated a contract with the selected vendor. In 2017-2018, the City evaluated its business processes to make them more efficient, and then used the improved processes to define software specifications and requirements in 2018. In spring 2019, the project team will begin testing the software. Training and software launch will take place in the second half of 2019.

The City is hard at work validating the software, and testing to make sure the new system is working as expected.

Validation is the City’s opportunity to thoroughly test the software and ensure that it provides the tools needed for staff to efficiently process applications, cases, and permits, as well as a user-friendly customer experience for the Bend community. 30+ staff are participating in the testing and evaluating of the new software.

Customers will be able to file any application type online. City staff will be available to help customers navigate the new system.

Yes. Rather than uploading plan sets to ePlans, customers will submit plan sets and revisions via the Online Permit Center Portal—the same location where customers will file applications, manage their permits and request inspections. City staff will be available to help customers navigate the new system.

No, any PDF reader program will work.

Yes! Online payments will be available for all permit and license fees at the time you submit your application. Customers are strongly encouraged to pay online.

This is an option too. You may come visit the Permit Center at City Hall to pay via cash, check, or card. Please be aware that your application will not be processed until the initial fees have been paid.

Yes, many! The Online Permit Center Portal will walk customers through each step, and we’ve created Help buttons that include more information and links to submittal documents to make it easy for our customers to navigate the process. We will also have more robust online Help and How-To information on our website.

CityView, by Harris Computer Systems. See a story about the City of Bend and CityView here.

To stay informed, we encourage you to bookmark our project web page (www.bendoregon.gov/permitcenter) and sign up for e-news using the eNotification Signup. Just submit your name and email address and you’ll receive a message whenever the City posts a new update.