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Text Messages & Phone Trees

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Text messages and phone trees are very effective ways to communicate directly to your residents.


Text messages can be very effective at reminding people of meetings or inviting them to upcoming events and there are some services that allow the same text to be sent to many numbers at once. But because text messages are an incredibly direct way to get in touch their use could make some people uncomfortable. No matter what, avoid group texting to prevent phone numbers from becoming public.


Phone calls and phone trees are often used to alert people in the neighborhood of something that has happened. They are also used to recruit volunteers or encourage participation at events. Organizers differ on whether to leave voice mail messages when calling through a list, but either way it’s important to remember that, like texts, phone calls can also feel very direct and must be made with good coaching and customer service skills.

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