COVID-19 INFO: City closures and cancellations, resources for businesses and people.

COVID-19 (Novel Coronavirus) Information

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Illustration of the novel coronavirus (SARS-CoV-2) that causes COVID-19.


City Manager's Office icon.


On March 13, the City of Bend declared a local state of emergency. It’s given the City Manager the flexibility and authority to take action to continue serving our community while we protect the health and safety of over 700 City employees. Here’s what we’re doing to help:

  • City employees are continuing to serve our community with telecommuting and new meeting protocols. This helps us continue to provide public safety and core services.
  • The City is supporting businesses with resources and assistance so they can help their employees during these uncertain times.
  • We’re working to support the nonprofits that provide the homeless with meals, case management, and temporary housing to those with the highest medical risk.
  • City employees are volunteering their time to support local nonprofits in ways that keep them safe and follow Governor Brown’s executive order.


The City of Bend is taking steps to limit exposure to and spread of COVID-19 (novel coronavirus). In support of state and federal guidelines for social distancing, the City has cancelled meetings, has encouraged employees to telework, is closing public access to City facilities, and is providing some ability to help local businesses impacted by this pandemic.

At the March 18 Council meeting, Councilors ratified an order declaring a local state of emergency as a result of the COVID-19 pandemic. It allows more flexibility and authorization for the City Manager to buy safety-related goods or services without normal procurement processes and to develop emergency policies regarding the use of sick leave, vacation leave, telecommuting and meeting protocols. These changes will remain in effect for the duration of the emergency.

To further restrict personal interactions in the work place, beginning on Thursday, March 19, all City facilities, excluding the main Police Department lobby, will be closed to the public.

Staff can continue working inside these buildings to provide services.

Read Mayor Sally Russell's introduction to ratifying the state of emergency declaration:

State of Emergency Declaration


Police Department icon.


The Bend Police Department will be triaging access to the lobby. Staff will be at the front office from 8 a.m. to 5 p.m., however, Police ask community members to first call by phone prior to visiting. Options will be posted at the facility. Non-emergencies should call (541) 693-6911.

Community Development Department icon.


The Community Development Department is still conducting business but will be handling all customer inquiries and processing applications remotely.

For application or project assistance:

Please visit the Community Development Department, phone line at (541) 388-5580 or email us

Payments, Submittals, General Questions:

If you have any general questions, would like to make payments over the phone, drop-off submittals, or need to pick-up information from our staff, please call (541) 323-8551.

Utilities Department icon.


Utility Billing

Utility Billing offices are closed to the public but customer service is available by phone. Customers wishing to pay a utility bill at the downtown Utility Billing location (639 NW Franklin Ave.) are encouraged to make electronic payments if possible.

To make your payment:

  • Use Interactive Voice Response phone payment (541) 388-5515.
  • Call Customer Service at (541) 388-5515 during regular office hours.
  • Visit the website and make online payments.
  • Send questions to be Staff will respond within 2 business days.
  • Use the drop box located on the Wall Street side of City Hall, 710 NW Wall St. Checks or money orders only.

Utility customers can contact the Utilities Annex (62975 NE Boyd Acres Road) can call (541) 317-3000 (option #2).

Water and Wastewater During COVID-19 Emergency

City of Bend water is safe, secure and reliable.


  • Bend’s water treatment which consists of filtration and disinfection removes and inactivates contaminants including viruses and should be effective at eliminating the virus that causes COVID-19.
  • Water samples are tested routinely to ensure the highest quality drinking water


  • The City of Bend Utility Department collection and treatment of wastewater is processed by trained professionals who wear appropriate personal protective equipment and take the proper safety and non-contamination steps.
  • The risk of exposure from sewage contamination is minimized based on data from previous outbreaks of related coronaviruses such as SARS and MERS (CDC).
  • There are no reports of fecal-oral transmission of COVID-19 to date (CDC).
  • The CDC is continuing to review COVID-19 transmission and information will be relayed when it becomes available.
  • It is unknown how long COVID-19 can live in untreated sewage.
  • The City of Bend’s new Wastewater equipment minimizes exposure from contaminates, as well as the airborne particles associated with treatment.

Utility Department Staffing and Planning:

The City of Bend Utility Department will develop a plan and prepare to operate critical infrastructure, such as the Water Filtration Facility - water treatment and distribution system and the collection and treatment of wastewater at the Water Reclamation Facility with reduced staffing levels that may occur during this global pandemic.

For Customers Outside of the City of Bend Utilities

Please contact your local water purveyor:

Roats Water
(541) 382-3029

Avion Water
(541) 382-5342


Need Help?
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Stay home. Save lives.


How to Protect Yourself (CDC)

Social Distancing (Oregon Health Authority)

The City and its employees thank you for your support and understanding as we take steps to protect the health and safety of our community during this unprecedented time.

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