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Permit Center

710 NW Wall St.
Bend, OR 97701

Permitting Software Replacement Project

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Last Updated: September 26, 2019

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The City of Bend is updating and replacing the current permitting software.


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UPDATES
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DOCUMENTS
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FAQS

The project will improve efficiency and consolidate multiple outdated software systems into one new system, called the Online Permit Center.

Online Permit Center

THE ONLINE PERMIT CENTER WILL BE THE NEW MEANS FOR CUSTOMERS TO:

  • Apply for licenses and permits;
  • Schedule inspections;
  • Register a business;
  • Submit a code complaint; and
  • Look up property information.

KEY BENEFITS:

Our customers can expect to see a number of advantages in the new system including:

  • Streamlined online submittals, payments, reviews and inspection scheduling;
  • Ability to find out project status and information faster and easier;
  • File and track code complaints online; and
  • Receive real-time inspection results from the field.

EXPECTED LAUNCH:

The projected launch of the Online Permit Center is the first half of 2020.

Be sure to check back here for more information and training materials as we get closer to launching the Online Permit Center.


WE'RE UPGRADING OUR PERMITTING SOFTWARE!
5 Things to Know

1. The Permitting Software Replacement Project will:

Improve efficiency and consolidate multiple outdated software systems into one new system, called the Online Permit Center.

2. The Online Permit Center is where customers can do:

  • Permitting and Inspections
  • Business Registration and Licensing
  • Citizen Portal (for Code Complaints and property information)

3. Customer benefits include:

  • Streamlining online submittals, payments, reviews, and inspection scheduling
  • Providing 24/7 access to the Online Permit Center
  • Providing project status and information faster and easier
  • Filing and tracking code complaints online
  • Receiving real-time inspection results from the field

4. What is the schedule?

Projected Launch and Training for City staff and external customers:
First half of 2020.

5. More information...

Be sure to check here for more information and training materials as we get closer to the launching of the Online Permit Center.


PROJECT UPDATES

The City’s project team is currently hard at work testing the new Online Permit Center software. It will be launched the first half of 2020.

Look for our next update coming soon!

Permitting Software Replacement Project Update: May 2019

Project Update for May 2019
Post Date:05/09/2019 2:40 PM

Launch of the new software to create an Online Permit Center is now less than six months away, targeted for mid-October 2019!  The City is excited to be progressing rapidly toward this exciting milestone. The project team is testing the software and developing training plans and materials. 

Community Development Director Russ Grayson has been visiting affected customer groups and interested organizations/committees in Bend to explain the Permitting Software Replacement Project and how the Online Permit Center will modernize our permitting, land use, licensing and code enforcement processes.

This summer, we will be conducting additional outreach and releasing more material and updates to the public. The City will hold customer and public training for the Online Permit Center prior to launching the software, anticipated for August and September. 

To stay informed on this project, we encourage you to bookmark our project web page (www.bendoregon.gov/permitcenter) and sign up for e-news using the eNotification Signup. Just submit your name and email address and you’ll receive a message whenever the City posts a new update.

 

Look for our next update coming soon!

 

Reach out with questions at: development@bendoregon.gov

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DOCUMENTS


FAQs

Expand/Contract Questions and Answers

  • What is the project going to do?

  • Will this affect me or my business?

  • What specific software systems are being replaced?

  • How long has the City been working on this project?

  • What stage is the project in now?

  • What does Validation mean?

  • I currently submit my application materials on paper. Will this change?

  • I currently submit my application materials via ePlans. Will this change?

  • I heard that the City will be using Bluebeam for electronic plan review. Do customers need install Bluebeam to interact with the Online Permit Center?

  • I would like to pay my permit or license fee online with a credit card. Will I be able to with the new software?

  • What if I want to pay later, or still pay with cash or a check?

  • Will there be a help button in the new software?

  • Who is the vendor of the new software system?

  • I want to stay in the loop with future project updates. How can I do that?

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