The City's Barrier Removal Request Reporting Program allows citizens with disabilities to report physical or structural barriers located in the City right-of-way that impede or obstruct travel. Common barriers in the City right-of-way can include sidewalk or curb ramp deficiencies.
Note: If you are NOT an individual with a disability and have a request pertaining to the City's public right-of-way, please complete the City's Service Request Form.
Sidewalk deficiencies may include heaving, spalling (surface deficiencies), lifting due to tree root, cracking, etc.
Curb ramp deficiencies may include sidewalks with missing curb ramps at corners (vertical curbs), sidewalks that abruptly ends (dead end) with no access to street level, etc.
Upon receipt of a barrier removal request, an Accessibility Program or Right-of-Way Operations & Maintenance staff person will inspect the alleged barrier. The requesting citizen will be contacted by a staff person within 15 business days form the date of the inspection to inform the citizen of the City's evaluation of the barrier and planned response.