Online Bill Payment Instructions

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We have recently updated our online bill payment software.  If you are accessing your account for the first time since the upgrade, you will be required to validate your account information.  Click on a round button below for instructions.


New Instructions for Registered Users

Instructions for New Users 


Pay Your Bill

PLEASE NOTE:  If water service is disconnected for any reason, you are required to call
Utility Billing at (541) 388-5515.


Locate your account number on your utility bill.

Use your current City of Bend Utility bill to find your Account Number. See image below to help locate the information on your bill.  Keep the information at hand to sign on for the first time.  

  1. Account Number - located on the upper right corner of your bill.
    Utility bill account number 

Contact Us - Our friendly staff is here to help

  • Call Utility Billing Customer Service at (541) 388-5515.
  • For questions or changes that do not require immediate assistance you may email us at Please allow two business days for a response.