Utility Billing

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Services for Water, Sewer and Stormwater

The Utility Billing and Customer Service Division's primary responsibility is to provide day-to-day customer service and billing for City of Bend water, sewer (wastewater), stormwater utilities, and to monitor taxes and other regulated activities. Our friendly staff is here to assist with your utility service accounts. You may also choose to pay and manage your account online.

               

Contact Us

To set up or close
an account
click here for
contact information

Pay Bill Online

Get instructions or
click here for other
ways to pay

 

Know Your Utility Bill

Tips on reading
your utility bill and
links to service info

Sign up for ebills -

Rates and Charges

Residential Rates
Non-Residential Rates
WQA Appeals
Deposit and Charges

 

 

     
    Watch Video about New Billing and Rates  
     
 

 Quick Links to More Information

 

 

 

 

 CONTACT US

To set up or close a water or sewer account 
 call (541) 388-5515
9:30AM - 5:00PM (Phones off 12:30PM-1:30PM)
 

EMERGENCY shut off/broken pipes
(541) 317-3000 (24hrs) 

Utility Billing
(541) 388-5515
9:30AM - 5:00PM (Phones off 12:30PM-1:30PM)
639 NW Franklin Ave.
Open for walk-ins 9:30AM-5:00PM

 Email - Please allow two business days for a response:
utilitiesonline@bendoregon.gov
   
Mail In Payments Only

Remittance Address:
CITY OF BEND UTILITIES
PO BOX 34533
SEATTLE, WA 98124-1533

 

 

New Service Line/Construction
If you are building a new home, call (541) 388-5528 for building permits
and new service line information


Important Reminder 
Call Before You Dig - Utility Notification Center (Dial 811)