The areas of responsibility that fall under the Finance Department include: utility payments and billing; accounting; municipal court; accounts payable; payroll; ambulance billing; city budgeting and financial reporting.

We hope this finance section offers you the convenience and ability to review your accounts, access forms, and answer questions at any time of the day. Of course, we are always happy to help our customers either in person or over the telephone.

Pay your Utility Bill

or call our Customer Service Center at (541) 388-5515.

For City of Bend utility billing questions or changes that do not require immediate assistance you may email us at utilitiesonline@bendoregon.gov. Please allow two business days for a response.

Finance Department Vision Statement:

Finance will be distinguished stewards of public resources and recognized for exceptional customer service.  

Finance Department Values:

Communication - We commit to communication that is an open and honest exchange, includes active listening, and is proactive and respectful. Communication is strengthened when it is ongoing, relevant, timely and productive throughout all levels of the organization.

Excellence - We strive to: pursue the highest level of accuracy possible; continue to develop best practices; provide service in a fair, professional and consistent manner, both internally and with the public; maintain a positive attitude that "shines" through in our day to day work; be dedicated and committed to always do our very best in all that we do.

Fiscal Accountability - We are committed to following sound financial management practices. We consider the effective and efficient use of taxpayer dollars as a trust between the City of Bend and the public. We commit to maintain a knowledgeable, well trained staff and a set of standards and procedures that enable us to be accountable for the work we do.

Integrity - We commit to doing the right thing, morally, ethically, and with honesty - always. We are accountable to each other and the public; we match our behaviors to our words and take responsibility for our actions.

Teamwork - We value and respect each person's contributions while having fun and celebrating accomplishments. By enjoying our work and maintaining a personal and professional balance, we work collaboratively within our department, the City and the community to meet the needs of our customers.

Finance Department
P.O. Box 1024
Bend, Oregon 97709

For general water, wastewater or stormwater billing questions, please call:
Phone: (541) 388-5515
Fax: (541) 388-6675

For general finance questions, please call:
Phone: (541) 388-5509
Fax: (541) 385-6676